1. Information we collect information you provide directly to us, such as:
- Contact Information: Name, phone number, email address, and mailing address, provided when you inquire about selling your property, book an appointment, or opt in to receive SMS/MMS messages.
- Property Information: Details about your property (e.g., address, condition, mortgage status) shared during discussions about potential sales.
- Communication Preferences: Your consent to receive SMS/MMS messages, including appointment reminders, property offer updates, or follow-up communications.
- Website Data: Information collected via forms or cookies (e.g., IP address, browser type) when you visit our website.
2. How We Collect InformationWe collect information through:
- Direct Interactions: Phone calls, text messages, or in-person discussions with our team or cold callers.
- Website Forms: Opt-in forms where you provide contact details and consent to SMS/MMS notifications.
- Public Records: Property data from Pender County or New Hanover County records to identify potential sellers.
- Cookies and Analytics: Automated tools on our website to improve user experience and track site performance.
3. How We Use Your Information We use your information to:
- Respond to inquiries about selling your property.
- Send SMS/MMS messages, such as appointment confirmations, reminders, or property offer updates, if you have opted in.
- Assess properties for potential wholesale transactions.
- Improve our services, website functionality, and marketing strategies.
- Comply with legal obligations, such as TCPA and A2P 10DLC regulations.
SMS/MMS Consent: If you opt in to our SMS/MMS program, Whiteville Property Alerts, you will receive messages about property offers, appointment reminders, or follow-ups. Message frequency varies (e.g., 4 messages per month). Message and data rates may apply. Reply “HELP” for assistance or “STOP” to unsubscribe. We do not use your mobile information for marketing or promotional purposes beyond the scope of your consent.
4. Information Sharing and DisclosureNo Sharing for Marketing: We do not disclose your mobile information or opt-in consent data to third parties or affiliates for marketing or promotional purposes.Permitted Disclosures: We may disclose your information to:
- Subcontractors: Service providers (e.g., customer service, CRM platforms, dialer software) who assist in delivering our services, bound by confidentiality agreements.
- Legal Compliance: Authorities or regulators to comply with laws, court orders, or The Campaign Registry (TCR) requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, with your information protected under similar privacy standards.
5. SMS/MMS Program ComplianceOur SMS/MMS program, Whiteville Property Alerts, adheres to A2P 10DLC requirements and carrier guidelines (e.g., T-Mobile, AT&T). Key details:
- Opt-In: You must explicitly consent to receive messages via a checkbox on our website form or verbal agreement during a call. Consent is not transferable and is specific to our program.
- Opt-Out: Reply “STOP” to any message to unsubscribe. You may rejoin by texting “START” or opting in again via our website.
- Customer Care: Text “HELP” for support or contact us at 540-692-4094 or Stephen@whitevilleinvestments.com.
- Program Description: Messages include appointment reminders, property offer updates, or follow-ups for real estate wholesaling. Example: “Hi [Name], this is [Your Name] from Whiteville Investments LLC. Your appointment to discuss [Property Address] is confirmed for [Date/Time]. Reply STOP to unsubscribe.”
- Privacy Assurance: Your mobile information and opt-in consent are not disclosed to any third parties for marketing purposes.
6. Your Rights and Choices
- Opt-Out: Unsubscribe from SMS/MMS by replying “STOP” or contacting us.
- Access and Update: Request access to or correction of your personal information by emailing Stephen@whitevilleinvestments.com.
- Cookies: Adjust browser settings to disable cookies, though this may limit website functionality.
7. Data Security We implement reasonable measures to protect your information, including encryption for SMS/MMS data and secure servers for CRM storage. However, no system is completely secure, and we cannot guarantee absolute protection.
8. Third-Party LinksOur website may contain links to external sites (e.g., Pender County Register of Deeds). We are not responsible for their privacy practices. Review their policies before sharing information.
9. Children’s PrivacyOur services are not directed to individuals under 13. We do not knowingly collect information from children. Contact us if you believe we have such data.
10. Changes to This Privacy PolicyWe may update this policy to reflect legal or operational changes. The updated policy will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.
11. Contact us for questions or concerns about this Privacy Policy or our SMS/MMS program, contact us at:
Whiteville Investments LLC
185 Westview Dr, Linden, VA 22642
Phone: 540-692-4094
Email: Stephen@whitevilleinvestments.com
Website: whitevilleinvestments.com